Reference

How bento12 Handles Your Personal Data

Your account data — including login details, wallet transactions via DANA, OVO, or GoPay, and device activity — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data SecurityDANA · OVO · GoPay PrivacyData Retention PolicyYour Access RightsContact for Data Requests

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HOW WE PROTECT YOU

Data Handling You Can Check

Account security and data integrity are built into how bento12 operates day to day — not added as an afterthought. Encryption, access controls, and retention schedules are applied consistently across all account types, whether you top up via DANA between sessions or cash out through OVO after a late-night round.

Encryption in Transit

All data exchanged between your device and our servers — including wallet top-up confirmations and account login — travels over an encrypted connection using SSL.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust non-essential cookie preferences from your account settings.

Retention Schedule

Account and transaction data is kept for the period required by our operational and legal obligations, then deleted or anonymised. You can request a summary of what we hold at any time.

Data Access Requests

You have the right to request a copy of your personal data, ask us to correct inaccuracies, or request deletion where no legal hold applies. We respond to verified requests within a reasonable timeframe.

DATA REQUEST CONTACT

Reach Us About Your Privacy

If you want to access, correct, or request deletion of your personal data, our support team handles these requests directly. For payment-related data queries — such as a DANA or OVO transaction record — include your account username and the approximate transaction date so we can locate the right record quickly. Players in Bekasi and Tangerang can reach us through the same channels as all Indonesia accounts.

What We Collect and Why It Matters

bento12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on bento12, we collect the information needed to run your account: your registration details, login activity, device identifiers, and payment transaction records. For local wallet payments — DANA, OVO, GoPay — we log the transaction reference and amount to match your

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deposit or withdrawal to your account; we do not store your full wallet credentials or PIN. We also collect session data such as pages visited and game activity, which helps us keep the platform running correctly and detect unusual access patterns. Cookies and similar tools record
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your session state so you stay logged in across a browser refresh or a switch between mobile and desktop. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those processors need
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to complete your transaction. Access to your data inside bento12 is restricted to staff with a direct operational need. Availability of this service depends on local law and is accessible only in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

These are the questions we hear most often about how bento12 handles personal data, wallet records, and account privacy.

We collect your name, contact details, and the information needed to verify your account. Device identifiers and session data are also recorded to secure your login and keep your account active across devices.

No. We record transaction references and amounts to match payments to your account, but your wallet PIN, full account number, and login credentials for DANA, OVO, or GoPay are never stored on our platform.

Data is retained for the period required by our operational and legal obligations. Once that period ends, records are deleted or anonymised. You can contact support to ask what data we currently hold on your account.

Yes. Submit a request through live chat or email with your registered account details. We will verify your identity and respond within a reasonable timeframe. Deletion requests are processed where no legal hold applies.

We share data only with payment processors like DANA, OVO, and GoPay — limited to what they need to complete your transaction. We do not sell personal data to advertisers or unrelated third parties.

Non-essential cookie settings and marketing contact preferences can be adjusted directly inside your account settings. For anything not covered there, contact our support team through live chat or email.

How bento12 Handles Your Personal Data

Data Handling You Can Check

Encryption in Transit

Cookie Controls

Retention Schedule

Data Access Requests

Reach Us About Your Privacy

Common Questions About Your Data

01 What personal data does bento12 collect when I register?

02 Does bento12 store my DANA, OVO, or GoPay credentials?

03 How long does bento12 keep my account and transaction data?

04 Can I request a copy or deletion of my personal data?

05 Does bento12 share my data with third parties?

06 How do I update my cookie or marketing contact preferences?

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