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Our Legal Terms and Your Account Rights

bento12 operates under a clear set of legal terms that govern how your account, data, and transactions are handled. Access to our platform depends on local law and is available only where permitted in eligible regions — including for payments via DANA, OVO, and…

Account TermsPrivacy PolicyData RetentionDANA · OVO · GoPayEligible Regions Only

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LEGAL CONTACT

Reach Us About Legal or Policy Questions

If you have a question about our terms, want to request a copy of your stored data, or need to report a policy concern, our support team handles legal queries through the channels below. We aim to respond to data and legal requests within a reasonable timeframe. Players in Bekasi and Tangerang can reach us through the same channels — there is no separate regional queue.

Live Chat Open the chat icon from your account dashboard. Legal queries are tagged separately and routed to the right team.

Email Support Send your legal or data request to our support address. Include your registered account ID so we can locate your record quickly.

Account Settings Some requests — like updating your registered e-wallet or changing contact details — can be handled directly from your account settings page.

How Our Legal Terms Apply to You

bento12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you enter into a binding agreement that covers how we collect, store, and use your information. We do not sell your personal data to third parties. Your account details — including your registered e-wallet (DANA, OVO, or GoPay) —

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are stored with encryption and used only to process your transactions and verify your identity. Withdrawal requests are matched against the wallet you registered at sign-up. If you use OVO to deposit, your withdrawal is routed back to that same OVO account. This one-wallet rule exists
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to protect you from unauthorised transfers and is a core part of our anti-fraud policy. All terms are written in plain language and available in full from your account settings page. If any clause conflicts with local law in your jurisdiction, the local law takes precedence.
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We review our legal terms periodically; when we make material changes, we notify you via the contact method on your account before the change takes effect. Continued use of the platform after that notice counts as acceptance. If you do not agree, you may close your
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account at any time by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

How We Protect Your Account and Data

Your account security is built around a few concrete practices. Login uses a one-time PIN sent to your registered mobile number — the same number tied to your DANA, OVO, or GoPay wallet. We do not store raw passwords. Session tokens expire automatically after inactivity, so a device left open does not stay logged in indefinitely. If you switch from mobile to desktop mid-session, you will be asked to re-verify before sensitive actions like withdrawals.

Data Handling

We collect only what is needed to run your account: contact details, wallet IDs, and transaction history. Nothing beyond that is retained.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. No third-party ad cookies are placed.

Retention Period

Account and transaction records are kept for as long as required by applicable law. You may request a summary of your stored data at any time via support.

Change Requests

To update your registered wallet, legal name, or contact details, submit a request through live chat with a valid ID. Changes take effect after verification.

Common Questions About Our Terms

Below are the questions we hear most often about our legal terms, data practices, and account rights. If yours is not here, our live chat team can help.

The full terms are available from the footer of any page and from your account settings. We keep them in plain language so they are easy to read through before you start.

We do not sell or share your personal data with third parties for marketing. Data is shared only with payment processors like DANA, OVO, and GoPay to complete your transactions.

Send a data request via email or live chat with your account ID. We will compile your stored records and send them to your registered contact within a reasonable timeframe.

Yes. Contact support to close your account. We will delete personal data that is not required to be kept under applicable law, and confirm once the process is complete.

We notify you via your registered contact before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Access depends on local law and is available only in eligible regions where permitted. Check the terms or contact support if you are unsure whether your region qualifies.

Our Legal Terms and Your Account Rights

Reach Us About Legal or Policy Questions

How We Protect Your Account and Data

Data Handling

Cookie Policy

Retention Period

Change Requests

Common Questions About Our Terms

01 Where can I read the full terms and conditions?

02 Does bento12 share my personal data with other companies?

03 How do I request a copy of the data you hold on me?

04 Can I close my account and have my data deleted?

05 What happens if the legal terms change?

06 Is access to bento12 available in my region?

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